This was actually my first job, ever.
I worked as a helpdesk rep for the IT department at the University of Hawaii Information Technology Services or ITS as it's called. ITS is the system-wide entity that is responsible for general technical support and infrastructure for the University.
The help desk role was pretty standard - I was responsible for answering phone calls and replying to emails. Most of the support we gave was for university user accounts, the portal or the on-campus WiFi.
I left this position to persue a more research-related on-campus position but I certainly am so grateful for the opportunity I had there.
I definitely learned how to communicate with people here. It's probably this job that made me so comfortable with email and talking people through problems. Especially since I was doing phone support I had to make sure that I explained things slowly and carefully to people.
Start: August 2010
End: June 2013